DreamGuard’s customer service commitment

DreamGuard is committed to the highest levels of customer service and satisfaction. In order to ensure fairness and transparency, please see our returns, delivery and collections policies are outlined below.

Returns policy

Due to the specialist nature and application of our product, as well as the need to protect our customers, our returns policy is as follows:

A – Change of size or colour / unwanted gifts:

  • only unopened goods, still sealed in their original packaging, may be returned to us either for exchange or refund within 14 calendar days of purchase,
  • the original receipt / proof of purchase is to accompany the return.

B – Manufacturing defect:

  • goods found to contain a manufacturing defect or flaw may be returned to us for replacement subject to us being satisfied that the flaw is a latent one, or one that has manifested under the normal and intended application of the product,
  • this is to be done within 30 days of purchase and as soon after as the defect or flaw becomes evident,
  • the original receipt / proof of purchase is to accompany the return.

Delivery policy

Our delivery policy is as follows:

  • while we make every effort to dispatch goods within 24 hours of receiving payment, delivery typically takes 3 to 5 days from receipt of the order,
  • should you wish to enquire about the progress of your order, click here [link to e-mail] and include your contact details and the order / invoice number.

Collections policy

Our collections policy is as follows:

  • if you purchased goods via our online store but elected to collect the items from our factory, please allow one full calendar day for us to process your order (pick stock and pack) before coming in to collect it,
  • if you are not sure whether your order has been received and processed for collection, or would like to know the status of the order, please click here to e-mail us to confirm prior to collecting. Please include your contact details and the order / invoice number.

Should you have any other questions about our terms and conditions, please contact us to enquire.

Many thanks for shopping with DreamGuard!

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